Refund and Returns Policy

Definitions

For the purposes of this Policy:

  • “Company” (referred to as “We”, “Us”, or “Our”) refers to ZENPULSE WELLNESS SDN. BHD.
  • “Goods” refer to the fitness equipment, yoga tools, and recovery & wellness products offered for sale.
  • “Orders” mean a request by You to purchase Goods from Us.
  • “Service” refers to our website and related services.
  • “You” means the individual or entity purchasing Goods from Us.

Return Policy

We strive to ensure that all our products meet your expectations. If you are not fully satisfied with your purchase, you may request a return within 30 days from the date you receive your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase (such as order confirmation or receipt) must be provided.

Once your return request is reviewed and approved, we will provide further instructions on how to proceed.

Refund Policy

After we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed using the original method of payment.
  • The processing time may vary depending on your payment provider.

Please note that refunds are only issued after the returned item has been received and verified.

Cancellation Policy

You may cancel your order within 12 hours of placing it.

To request a cancellation:

  • Please contact us as soon as possible via email at zenpulse-well@outlook.com
  • Include your order number and relevant details for faster processing

If your cancellation request is made within the allowed time frame, your order will be cancelled and a full refund will be processed accordingly.

Non-Returnable Situations

Returns may not be accepted if:

  • The item has been used, damaged, or altered after delivery
  • The original packaging is missing or significantly damaged
  • The request is made beyond the 30-day return period

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: zenpulse-well@outlook.com
Address: No. 58, Jalan Sejahtera Ria, Taman Sejahtera, 14000 Bukit Mertajam, Pulau Pinang, Malaysia