Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to ZENPULSE WELLNESS SDN. BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to ZENPULSE WELLNESS SDN. BHD., accessible from zenpulse-wellness.com
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
ZENPULSE WELLNESS SDN. BHD. currently ships within Malaysia only. We do not offer international shipping at this time. All Orders placed on our website will only be processed and delivered to valid addresses within Malaysia.
Shipping Fees
We are pleased to offer free shipping on all Orders. There are no additional delivery charges regardless of order value or location within Malaysia.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing includes order verification, packaging, and preparation for shipment.
Orders are not processed on weekends or public holidays. Any Orders placed during these periods will be processed on the next working day.
Delivery Time
Once your Order has been processed and shipped, delivery will be completed within 7 working days.
Please note:
- Delivery times are estimates and may vary depending on location and logistics conditions
- Remote or less accessible areas may experience slight delays
Delivery Method
Orders are delivered through our appointed logistics partners. The Company will select the most suitable courier service to ensure safe and efficient delivery.
No Overnight Delivery
We do not offer overnight or same-day delivery services. All deliveries follow our standard shipping timeline as stated above.
Order Tracking
Once your Order has been shipped, tracking details may be provided (if available) so You can monitor the delivery status.
Delivery Issues
If You experience any issues with your delivery, including delays or missing items, please contact us as soon as possible. We will assist in resolving the matter promptly.
Incorrect or Incomplete Address
Please ensure that all delivery details are accurate when placing your Order. The Company is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by You.
Changes to Shipping Policy
ZENPULSE WELLNESS SDN. BHD. reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page.
Contact Us
If You have any questions regarding this Shipping Policy, please contact us:
Company: ZENPULSE WELLNESS SDN. BHD.
Website: zenpulse-wellness.com